In order to fully understand Yom Kippur, it is important to look deeper at the Jewish concept of teshuva, “repentance.”

Teshuva is actually a process of self-evaluation and self-improvement. The Rambam enumerated four primary steps to the teshuva process:

1. Recognize and discontinue the improper action.

2. Verbally confess the action, thus giving the action a concrete form in your own mind.

3. Regret the action. Evaluate the negative impact this action may have had on yourself or on others.

4. Determine never to repeat the action. Picture a better way to handle it. There are two different types of transgressions: those between a person and God and those between one person and another.

Teshuva for a sin between a person and God: When one has transgressed a mitzvah that does not affect another person, the teshuva is purely between the person and God; and the four steps listed above are all that are necessary for the repentance process.

Teshuva for a sin between one person and another: When one has caused harm to others, whether by stealing from them, embarrassing them or anything else, then teshuva requires that restitution and reconciliation be arranged between the parties involved. The damaged party must forgive the perpetrator before Divine forgiveness is granted.

However, a person is only obligated to ask for forgiveness three times. After three refusals, the person is no longer held accountable for that action, as he/she has proven their true regret. The person who will not accept a sincere apology after three requests for forgiveness, however, is guilty of bearing a grudge.